Please see below our Terms & Conditions that you, the customer consent to when you Place an Order with IDCO.Store

1 Unless otherwise specified, promotional codes and/or discount offers can only be used once and cannot be used in conjunction with any other offer

2 From time to time, you will receive promotional emails and newsletters from us about our products and services. Please note, you will only receive these promotional emails if you have opted in to receive them from us on our website or have given a third-party permission to share your emails

To Unsubscribe please follow the link at the bottom of any email you have received from us.

3 Please note all delivery dates are estimates. We aim to deliver within 3-5 days, Large, heavy items up to 10 days.Ypu can contact us at any time regarding delivery of your order. Although we will make every effort to deliver within the delivery time specified on the website, we cannot guarantee this as they may be affected by unseen problems such as courier or supplier issues. Once a order has left us it is you, the customers responsibility to check tracking information and re arrange any missed delivery.

4 RETURNS. Please note: we do not offer a free returns service. To return an item, please arrange a return with your local post office or courier. Once collected please retain tracking information.

All items must be checked upon receipt of delivery. If there are any breakages, defects or discrepancies you must notify us within 24 hours. We are unable to replace or refund any items if we are not notified within this time.

Items must be returned in their original, unused condition. Items not returned in their original packaging will not be refunded.

You are responsible for packaging the return appropriately. Any items which arrive back broken due to insufficient packaging will not be refunded.

The direct cost of returning the goods is your responsibility unless otherwise agreed in writing. We are unable to refund you for your postage costs.

When posting your item back, you must obtain proof of postage for your return. We are not responsible for items lost or damaged in transit.

5 DAMAGES Please email our customer service team at idustrialdesignco@gmail.com within 24hrs of receipt of delivery. When emailing please include a photograph of the damaged/faulty item. We will then be able to discuss a replacement, repair or a refund for you.

Please DO NOT return damaged or faulty goods without contacting us first. We are unable to refund any postage costs incurred if you return damaged items without contacting us.

Please note if we have partially refunded you for a damaged item this voids your returns policy.

This policy applies only to items purchased online via our website.

If your item occurs at fault after this time our policy is to replace the item. If we no longer stock the item we will provide you with a credit note for the full value of the item. 

Other Important Return Information:

You will need to cover any import duties that may arise when returning items from another country.

We cannot be responsible for interest charges made by your credit card company whilst waiting for returns to be refunded to your card.

All orders will be refunded in GBP, within 14 days of receipt of your return. Refunds may take up to 5 days to clear in your account.

6 SALE

From time to time, We will run seasonal sales or promotions. We are happy to offer a price adjustment on products purchased up to 3 days prior to the start date of the sale. The same product must be available at the time of your request and will be issued in the form of a refund.

PRIVACY POLICY

1.This Website is owned and operated by Idustrialdesign CO .2.Our privacy policy relates only to information that we obtain from you. If you visit us via a third party through a link included on this website, your information might be used differently by the operator of the linked website. 3. The information you provide to us when using this website will be processed for the following reasons:

1. To administer your user account with us
2. To process any request for advice or information supplied by us

1. To customise this website according to your interests
2. To comply with our statutory and regulatory obligations
3. To process any orders you make through our website
4. If you do not wish to receive additional information from us, please let us know by checking the appropriate box when placing an order

4. The type of information we will collect about you includes:

1. Your name and address
2. Your phone number and e-mail address

5. We will never collect sensitive information about you without your explicit consent. 6. Any information that we collect about you is stored electronically on our database. system. 7. We will keep your personal information confidential except to the extent that we are compelled to disclose it by law (for example where fraud or other crime is involved) or to comply with an instruction of a regulatory body of competent jurisdiction. From time to time we may be called upon to demonstrate our maintenance of certain professional standards as set by appropriate authorities and/or to satisfy our auditors and/or to comply with regulations in relation to money laundering or other statutory requirements. If you do not consent to our production of your details for the purposes only as an exception to our duty of confidentiality, you can let us know by checking the appropriate box on the new account registration form. 8. If you believe that the information we hold about you is inaccurate or if you wish us to cease processing your data for any particular purpose or purposes, write to us at the address found on this website. 9. To comply with the Data Protection Act 1998 we adhere to strict technical and organisational security procedures. The personal information which we hold will be held securely to ensure no unauthorised disclosure or access takes place. When you register for a user account with us you will be required to adhere to the security provisions set out in our terms and conditions. 10. We would like to contact you in the future for marketing purposes by post and e-mail and telephone but we need your consent before we can do this. If you would like us to contact you (including by e-mail or telephone) concerning our services and offers that may be of interest to you then please check the appropriate box when ordering from us.11. You may refuse any marketing communication from us in the future at any time by emailing us at info@brownandginger.com or by clicking 'unsubscribe' on any mails we send you.12. Should you wish to obtain a copy of the personal data that we hold on you, please write to us at the address We will notify you of any sum you must pay in order to get your data. 13. If you have a complaint regarding any breach of this privacy policy, contact us at the address shown on this website. When we receive the complaint, we will review it and ensure that we are in compliance with our privacy policy and all applicable laws. We will contact you within 40 days of receiving your complaint to inform you of the results of your complaint. 14. Cookies:

1. When visiting our web pages, we would like to use tracking technologies which record and store information about you and your visit automatically. This can include using a "cookie" which would be stored on your browser. The information collected by cookies does not identify you personally
2. We automatically collect and store only the following information about your visit:
3. We use the information we collect to help us identify click stream patterns, to improve our website and to learn about the number of visitors to our website and the types of technology our visitors use. We only use this information to ensure that our webpages stay compatible with a selection of browsers and systems and thereby ensure that the pages appeal to a wide audience.

15. Finally, we respect your privacy and will never, sell your information of any kind, in any form, to anyone, ever.

While we try to ship a vast range of our items overseas, some of our items are not suitable for overseas delivery. If you would like a shipping quote on a large item please contact us. Please now for items over 2kg our shipping prices for international orders are estimated, We will contact you to arrange your delivery.

Monday - Friday 09.00-17.00 (excluding Bank Holidays)

All messages and emails will be responded to within 24 working hours